Privacy Policy

Effective Date: 02/05/2025

At UPPCHAR ("we," "our," or "us"), we respect and protect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and medical information when you use our services. By accessing or using our website, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services:

Personal Information:

Name, email address, and other contact details you provide during registration or interactions with our support team.

Medical Information:

The medical reports or health-related documents that you upload for analysis or explanation purposes.

Usage Data:

Information about your interaction with our website, such as IP address, browser type, device information, pages visited, and time spent on our site.

2. How We Use Your Information

We use the collected information for various purposes, including:

Providing Services: To process your medical reports and provide explanations in an easy-to-understand format.
Customer Support: To respond to your inquiries and assist with any issues.
Service Improvement: To monitor and enhance our website, services, and user experience.
Legal Compliance: To comply with applicable legal obligations and regulations.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data in the following situations:

Service Providers: We may share your information with trusted third-party service providers (e.g., Razorpay for payment processing), who assist us in providing the services. These providers are obligated to maintain confidentiality and security standards for your data.
Legal Obligations: We may disclose your information to comply with legal processes, including subpoenas, court orders, or other legal requirements.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

4. Data Retention

We will retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once this period expires, we will securely delete or anonymize your data.

5. Data Security

We take reasonable precautions to protect your personal and medical information using industry-standard encryption, secure servers, and other security measures. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your data. By using our services, you acknowledge and accept the inherent risks associated with internet-based data transmission.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze how our website is used. Cookies help us store information for features such as session management and personalization.

Cookie Consent: By using our website, you consent to the use of cookies. You can manage your cookie preferences or disable cookies through your browser settings. Please note that some features may not function properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Your Rights and Choices

You have the following rights regarding your personal and medical information:

Access: You have the right to request a copy of your personal information that we hold.
Correction: You have the right to request corrections to any inaccurate or incomplete information.
Deletion: You have the right to request the deletion of your personal and medical information, subject to certain exceptions, such as when the data is required for legal or business purposes.
Restriction of Processing: You can request restrictions on the processing of your data in specific circumstances.

To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond to your request within [X] business days.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child, we will take steps to delete such information. If you believe we have collected data from a child, please contact us at [Insert Contact Email].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Effective Date" at the top of the page. We may also notify you by email if the changes materially affect your rights. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal or medical information, please contact us:

📧 E-mail uppchar12@gmail.com

Bussiness address: 77/120 arawali marg mansarovar, jaipur